How To Measure Employee Engagement with an Employee Engagement Score

Employee engagement scores are a great way to connect with your team, assess what they are excelling in, and devise a plan to work on what could be done better (on both the employee and organizational side of things). It's important for the overall health of your organization to check in with your employees regularly. Implementing an engagement score can help keep your employees accountable, motivated, and clear on the job tasks and goals.

Let's get more granular about what an employee engagement score is, how to curate one right for your business and what the benefits are:

Why Does Employee Engagement Matter

The simplest way to define employee engagement is that employee engagement is the amount of emotional, cognitive, and behavioral effort an individual puts into an organization to help that organization meet goals and objectives. Of course, showing up to do the job daily is essential, but the amount of engagement, or lack thereof, can determine how well or how efficiently goals are met. As a result, employee engagement can negatively or positively impact your business.

Why else does it matter?

Improved Productivity

When you look at an individual's performance in their job, you can dictate what needs to be done better or what is working well for them. Being able to assess their work, give them constructive criticism where needed, and praise them for everything they are doing right will boost productivity. Where there is no assessment, your employees may feel unmotivated to perform their best. On the other end, if you are not meeting with them to tell them how happy you are with their work, they can feel unvalued. Touching base with your team one-on-one is a great way to make your team feel heard and boost productivity.

Check out our employee engagement model to find more details and track results effectively.

Boost Revenue

When goals are being met, the company revenue grows. As aforementioned, it's essential to the company's bottom line to check in with your employees and make them feel heard and that their efforts matter. Once you regularly meet with your employees and understand them on a different level, revenue will increase due to boosted productivity.

Low Turnover

Employee retention can be a significant pain point for companies. Beyond it disrupting your business, it is expensive and timely to have an open role and train a new person to learn that job. When you meet with your employees about their engagement, you can hear what they are happy and unhappy with. Listening to your employees' concerns and making realistic changes to make them more content in the workplace will ensure lower turnover. Your employee gets to grow in their role, and you get to keep happy employees that are good at their job. It's a win, win.

What's An Employee Engagement Score?

An employee engagement score, much like an EOS® Scorecard™ or accountability chart, is a way to determine how engaged your employees are in helping your business succeed. The score is a single-number score on a scale of 0 to 100. In most practices, the engagement score is determined by a survey, with each answer holding a numeric value. When the survey is complete, the leadership team can tally up the score to determine a member of the team's engagement. Of course, every business is different, and there isn't one particular survey that can be used across the board, but there are suggested guidelines when you research the topic.

Key Element Of Your Employee Engagement Score

As we mentioned above, helpful guidelines can be used to create an employee engagement score. Still, ultimately you must decide what factors matter most when it comes to your employees being engaged. Here are some examples of critical elements often used in employee engagement:

I Plan To Work For This Organization For A Long Time

Gauging how long a person sees themselves with your company can indicate how seriously they will take the job and how much effort they want to put in. If they view their role as a stepping stone, it may be important to have that conversation to make sure your employee is not wasting their time and your time is not being wasted. Assuming your staff is open and honest, this would be a great time to remind your team members of growth opportunities in the company and how you can help them grow their careers.

I Recommend This Organization As A Great Place To Work

The greatest compliment from an existing customer for a business is a referral, which rings true for its employees and working in your organization too. Individuals more likely to recommend a workplace to their friends are truly happy where they are and want to share the experience and take pride in their workplace and role. Conversely, someone who would not recommend your organization may feel disgruntled or unmotivated. Through this survey, leadership can open up the floor to have a deeper conversation about why that employee feels that way.

I Feel Inspired To Do My Best Work When

Getting feedback about what inspires your team is a great resource to ensure high morale, which creates high productivity. In addition, making sure your team has an ideal atmosphere to complete tasks and meet goals will always benefit the organization.

The Last Time I Received Recognition

Recognition for a job well done is vital in making your team feel valued and ensuring they stay engaged. Contrarily, someone can quickly feel defeated when undervalued, which can affect your company's bottom line.

How Often Should You Calculate An Employee Engagement Score?

For the employee engagement score to be effective, your team should take the surveys every quarter or four to five times a year. Consistently checking in with your staff makes them feel valued and allows you to troubleshoot any pain points before they can be a hindrance.

Employee Engagement Scores: An Effective Way to Check In

 Both employees and leadership teams can benefit from consistently checking in and utilizing employee engagement scores to gauge how invested employees are. By surveying your staff, you can ensure everyone is clear on their roles and tasks, is heard, and feels happy in their job. If you want to learn more about different ways to run your organization and grow your revenue effectively, GCE can help. Get started today.